I’ve committed Tesco suicide. That is, online Tesco suicide (vowing never to shop at any Tesco, ever again, is likely to inconvenience me far more than it will inconvenience them). The action comes after our home shop was late for the second time in a row, the third time in a month and the fifth time this year. I don’t just mean 10 minutes late; I mean three hours late. Of course things happen: first the delivery van was in an accident. Then it broke down. Twice. Then it never arrived at all thanks to the snow, and after being trapped on the M23 for eight hours in blizzard conditions I’ll give them that. Then the delivery driver fell down a flight of stairs. All I can deduce from this list of excuses is this: we must have the most hapless delivery drivers in Christendom. This ‘service’ incenses me beyond belief. What is the point of offering a one hour delivery slot if you can deliver the groceries at any other time except the allotted – and paid for – time? Why run such a service without a contingency plan for when things break down or said hapless driver finds him (or her, but highly unlikely) self in an accident? Why only text to tell your customer their order will be late half an hour into their delivery slot, when you must have known hours ago? And why not offer to refund the delivery charge? Anyone other than a supermarket giant would have gone out of business, and deservedly so. […]
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